FREQUENTLY ASKED QUESTIONS

1. How do I get started with subscription?

It is EASY!

  • Choose the subscription plan that suits you the best
  • Choose your flavours
  • Your YUMIBOX will be on the way!

2. What do I get with subscription?

Every month we will send you a box with products of your choice. You can choose amongst 8 different flavours, including the special seasonal flavours that are exclusive for subscribers.

3. Who’s behind YUMiBOX?

We are a team of dietitians and chefs based in Montreal. We are passionate in making whole grains easy, healthy and delicious. Check ABOUT US to know us more!

 

1. Do I need to commit to anything after I subscribe?

NOT AT ALL! No commitment, no binding contracts, no fees for unsubscribing at anytime.

2. Can I cancel my subscription? How do I do that?

Yes, whenever you want! There is absolutely no binding contract when you subscribe and you can cancel at anytime you’d like. As long as you cancel your subscription before the 9th of each month, we will not bill you for that month! Just create an account and go to manage subscriptions to delete your order. If you just wanted to skip a few months or take a break, refer to question 4. You can start again at anytime!

3. I just cancelled my YUMiBOX, but received one in the mail! What happened?

Most likely this is because you did not cancel your subscription 6 days in advance from our shipping date (15th every month). In other words, you must cancel before the 9th of every month to ensure you do not get billed! If this was not the case, please email us at:

info@yumibox.com

we will be sure to figure things out for you!

4. Can I skip a month if I go travel?

Absolutely! It’s easy too! If you have an account with us, simply login here and click "Manage Subscription". Under the orders tab, you will see all your future shipment dates, flavours, and the option to skip any month you’d like!

5. Can I choose what flavour I want each month?

Yes, when you choose a subscription plan, click "select choices" to choose flavours. You can choose 4 month's flavours in advance after you login to your account and click "Manage Subscription". If you don't want to choose every month, you can select "choose for me" and we will send you our featured flavour of the month with no repeat flavours every month for the season.

1. When will I be billed?

You are billed the day you first subscribe. Afterwards, you will be billed on the 10th of every month after you have received your first YUMiBOX. Don’t worry, we won’t bill you twice for the same box!

2. What are the payment methods you accept?

We accept Visa, Mastercard and American Express.

3. Can I return the box and get a refund?

For food safety reasons, we cannot accept YUMiBOX returns after it has been shipped out. However, If you had an issue with our products, please let us know at:

info@yumibox.com

We will respond promptly and deal with the issue personally!

4. How do I change/update my credit card?

If you have an account with us, simply login here and click "Manage Subscription". Under the Manage tab on the right hand side, you can view and edit your credit card information.

 

1. When do I receive my shipping?

We will ship your order right away and it usually takes 2-6 days to arrive. If you subscribe, we will ship your first month's box right away, and after your first month, we will ship on the 15th for the following months.

2. How much is shipping?

We cover 20-57% of the shipping depend on where you live. If you live in Montreal, you will only need to pay $3 for 2 bags.

3. Where do you deliver to? Do you ship to U.S?

All across Canada. Currently we don’t ship to U.S. Please leave us a message if you are interested in getting our products in US.

4. How do I update my address?

If you have created an account, just login here and you can edit your address under Account Details and Addresses.

5. How do I track my order?

Canada post will email you after the item is shipped. You will get a tracking number and you can easily track the package on Canada Post website.

6. What if it gets delivered when I am not home?

A delivery attempt will be made at the door. If no one is available and there is a safe drop location (an appropriate safe place where the item is sheltered from the weather and not seen by passers-by), the item will be safe dropped. If safe drop is not possible, a delivery notice card will be left, and the item will be available for pickup at the designated post office.

1. How many servings in each bag?

There are 6 portions in each bag of YUMiGrains and YUMiOats.

2. How often should I eat it? Is it a diet plan?

You can have it anytime you want! Pair with your favorite protein and vegetable sources for a balanced meal. Check our recipes!

We are creating some exciting sample diet plans for our subscribers, stay tuned!

3. Are your products gluten-free?

Our current production facility at McGill University’s industrial kitchen also handles wheat products, so we cannot guarantee we are gluten-free.

4. Are your products vegan/vegetarian?

Yes we are vegetarian and vegan!

5. Are your products allergen free? What do I do if I am allergic to an ingredient or have an aversion?

We do include nuts in some of our products. As well our current production facility at McGill University’s industrial kitchen is not an allergen-free facility. If you have allergies, please refer to our ingredients list.  

6. How long can I store your products for?

At least 6 months in your pantry.

1. What promotions do you have?

If you are our loyal customer, you will get many exciting award points through our award program.

2. Do you have a corporate plan? I would like to get it for my colleagues/ employees.

Yes of course we do! Please call us or email us for details: info@yumibox.com

3. Who should I contact for PR inquiries?

We can’t wait to talk to you! Please call us or email us: contact@yumibox.com

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